PRIVACY POLICY

Last updated: 9 October 2026

 

SolaSpot is based in Adelaide, South Australia. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us. It applies to customers in Australia and the United States.

 

In this policy, “we”, “us” and “our” refer to SolaSpot.

Information We Collect

Depending on how you interact with us, we may collect:

Contact details: your name, email address, phone number, billing address and delivery address.

Order details: products purchased, selected options, payment status and order history.

Personalisation details: house numbers, names, wording, images or other information you provide for your custom design.

Customer communications: enquiries, feedback, reviews, photos and information provided when requesting support.

Device and browsing information: IP address, browser and device details, pages viewed, interactions with our website and referral information.

Marketing preferences: subscription status, consent records and interactions with our emails or advertising.

Payment details are processed by our payment providers. Our team does not have access to your full payment card number or security code.

How We Collect Information

We collect information directly when you place an order, personalise a product, subscribe to marketing, submit a form or contact us.

Some information is collected automatically through cookies and similar technologies. We may also receive information from service providers that support our store, payments, delivery, analytics and advertising.

If you provide another person’s information—for example, a gift recipient’s delivery address—please ensure you have permission to do so.

How We Use Information

We use personal information to:

  • Process payments and fulfil orders.
  • Create your personalised products.
  • Arrange shipping and provide order updates.
  • Respond to enquiries and handle returns, refunds and guarantee claims.
  • Maintain business, accounting and transaction records.
  • Improve our website, products and customer experience.
  • Send marketing where permitted and manage your preferences.
  • Measure advertising performance and deliver relevant advertising.
  • Detect fraud, protect our systems and meet legal obligations.

Sharing Information

We share information where reasonably necessary to operate our business and provide our services. Recipients may include:

  • Shopify, which hosts our online store and supports checkout.
  • Payment providers that process your chosen payment method.
  • Australia Post and other delivery partners.
  • Zonos, where used to support international orders, duties, taxes and customs processing.
  • Providers of product personalisation, website forms, email marketing and customer support tools.
  • Analytics and advertising providers, including Google and Meta where their services are used.
  • Authorised staff, contractors and professional advisers who need information to perform their work.
  • Authorities or other parties where disclosure is required or permitted by law.
  • We do not sell customer mailing lists. However, information shared through advertising technologies may constitute “sale” or “sharing” under certain US privacy laws.

International Processing

SolaSpot operates in Australia. If you order from the United States, your information will be processed in Australia to create and fulfil your order.

Some service providers may store or process information in other countries. These locations depend on the provider and service involved.

Where applicable, we take reasonable steps to protect information transferred internationally and comply with relevant legal requirements. You can contact us for further information about overseas recipients.

Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website use and support advertising.

Some cookies are necessary for functions such as the shopping cart and checkout. Other technologies help measure performance or personalise advertising.

You can manage cookies through your browser and, where available, our website’s privacy controls. Blocking some cookies may affect website functionality.

Google, Meta and other advertising partners may collect or receive information about your interactions with our website to measure advertising and show relevant ads.

Browser “Do Not Track” settings and Global Privacy Control are different signals. Where applicable law requires us to recognise an opt-out preference signal, including Global Privacy Control, we will handle it in accordance with that law.

Marketing Preferences

You can unsubscribe from marketing emails using the unsubscribe link in any marketing message, or by contacting support@solaspot.com.au.

Unsubscribing from marketing does not stop essential communications about your order, delivery, payment or support requests.

Keeping Information Secure

We use reasonable technical and organisational measures to protect personal information from misuse, loss and unauthorised access or disclosure.

No online system is completely secure. Please avoid sending payment card details or other unnecessary sensitive information by email.

Access, Corrections & Other Privacy Requests

You can contact support@solaspot.com.au to request access to, correction of or deletion of your personal information.

Depending on your location and applicable law, you may also have rights to obtain a copy of your information, opt out of certain advertising-related processing, or appeal a decision about a privacy request.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal, accounting or transaction purposes.

We will respond within the timeframe required by applicable law and explain any circumstances that prevent us from fulfilling your request.

Additional Information for US Customers

Privacy rights vary by state and depend on whether the relevant law applies to our business.

Where applicable, you may have rights to know about our collection and use of personal information, request access, correction or deletion, and opt out of its sale, sharing or use for targeted advertising.

To submit a request, contact support@solaspot.com.au or use any relevant privacy controls available on our website. Where permitted by law, an authorised agent may submit a request on your behalf, subject to verification.

We will not unlawfully discriminate against you for exercising your privacy rights. If your request is declined, you may contact us to request a review or appeal where applicable.

Customer Photos & Reviews

If you submit a review, information you choose to include in it may be publicly visible.

Sending a photo to our support team does not, by itself, give us permission to use it in advertising. We will seek permission before using privately supplied customer photos for promotional purposes.

Privacy Questions & Complaints

If you have a question or complaint about how we handle personal information, email support@solaspot.com.au with the relevant details.

We will review your concern, investigate where appropriate and respond with the outcome or next steps.

If you are dissatisfied with our response, you may contact the relevant privacy regulator where you have that right under applicable law.

Changes to This Policy

We may update this policy to reflect changes to our services, practices or legal obligations. The latest version will be published on this page with an updated date.

Contact Us

SolaSpot
Adelaide, South Australia, Australia
Email: support@solaspot.com.au

Solaspot - US Store

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